Staff in long-term care are caring people. Yet, with heavy workloads and stress, it is not unusual to become so task-oriented that they don’t COMMUNICATE their caring. The result: Residents, families and coworkers don’t experience them as the caring people they are. You will new strategies for developing staff so every individual makes their caring visible and felt in everyday interactions. Attendees will experience the powerful Heart-Head-Heart Communication Model and the concrete skills that convey empathy and support and earn people’s trust and partnership. The results: Life-affirming, satisfying resident experiences, appreciative families, and increased staff gratification and retention.Objectives:
- Identify the difference between being caring and communicating caring.
- Identify concrete language skills and words for in the moment effectiveness and caring with residents, families and staff.
- Learn new strategies to increase staff engagement and commitment.
Senior Vice President, Global Services
Language of Caring, a branch of Planetree International
Jill Golde has been creative force in the Language of Caring since its inception. Currently, she is responsible for learning about market needs, championing the Language of Caring with prospective clients and serving as presenter and coach with selected client organizations.
Jill brings to Language of Caring 25+ years of experience in organizational change, leadership development and training with private and public sector organizations. Having partnered with many hospitals, health systems and medical practices to help them achieve and sustain cultures of caring, she is known for her genuine connection and caring.
Jill holds an M.S. in Organization Development from American University and a B.A. in Education from Washington University.