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MI-NADONA/LTC WORKSHOP After the Survey: Mastering the IDR and Plan of Correction

As if facing the stress of surveys was not enough, receiving a deficiency on the survey can make anyone queasy. In this workshop, we will walk through the post-survey process and discuss best practices to reduce risk and improve the likelihood of success during an Informal Dispute Resolution (IDR) or appeal of the citation. We will also share tips and provide hands-on training on how to craft the POC response, how to effectively manage staff time and workflow, and how to ultimately minimize the impact of the deficiency.

The program will begin at 8 am and conclude at 4:45 pm. Lunch will be on your own.

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The IDR and IIDR Process: A Legal Perspective | Kally Goodwin-Ratzloff
In this presentation we will discuss IDRs, IIDRs, and appeals to the Departmental Appeals Board from a legal perspective, which includes the general processes, the time lines that facilities must follow, as well as methods to minimize liability exposure.

Hands-on Training: Writing IDRs and POCs | Kaile Hilliard
Join regulatory expert Kaile Hilliard to learn how to fomulate plans of correction that promote the most effective use
of staff time and workflow. Learn the tips and tricks for successful IDRs and IIDRs. Learn how to dissect a 2567 and address failure statements. Experience a hands on training to evaluate deficiencies and prepare acceptable POCs and IDRs. This session will give you the tools to become successful in writing effective POCs and reducing or deleting tags with IDRs.

RN: This program will provide participants the opportunity to earn up to 7 contact hour s for nurses. HCAM is an approved provider of continuing nursing education by the Wisconsin Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

NHA: This program has been submitted (but not yet approved) for Continuing Education for 7 total participant hours from NAB/

NCERS. E-mail Kisti Boatright at for further information.


This workshop will be held at the Hilton Gar den Inn located at 633 N. Canal Rd., Lansing, MI 48917. HCAM has a negotiated corporate rate of $119++/night at the Hilton Garden Inn. To reserve your room now call 517-999-9930 and ask for the HCAM rate of $119/night.

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